An Unhappy Customer Is a Gift

And the lesson is usually bigger than the complaint

The Shiny New Strategy Is Usually Just Avoidance

You Don't Owe Everyone The Same Level Of Access

Full availability to everyone. Nothing left for the ones who deserve it.

Every Decision Comes With a Bill

There is no path that only contains upside

Your Team Doesn’t Need Another Sync

People confuse communication with progress

How To Tell If Someone Actually Believes Their Suggestion

People will do what is convenient until it costs them something.

“Lacks Follow Through” Is A Character Death Sentence

One incident doesn't build a reputation. A string of them does.

Stop Protecting People From Consequences

A standard that bends isn't a standard. It's a suggestion.

How To Not Bring Work Home With You

Most high performers don’t have an off switch. Here’s how to create one.