
You can tell a lot about someone by what they do when the easy choice is the wrong one.
It's relatively easy to have high standards when maintaining them doesn't cost you anything.
The interesting part is what happens when it does.
When you're already behind schedule and notice something in the work that isn't quite right.
When someone on your team isn't performing and you know addressing it will create a conversation you'd rather not have.
When a client pays you more than they should have and there's a very real possibility they'll never notice.
Nobody is standing over your shoulder demanding you do the right thing.
You could let it go.
And the world would probably keep spinning.
Which is what makes those moments so revealing.
Most shortcuts don't announce themselves as shortcuts. They arrive disguised as perfectly reasonable explanations for why the standard doesn't need to apply this time.
We're already behind.
It's not that big of a deal.
I'll deal with it next week.
They probably won't notice.
And my personal favorite:
Just this once.
A phrase with a remarkable ability to become a recurring business practice.
The problem with getting away with a shortcut is that it makes taking the next one easier.
You lower the standard, nothing terrible happens, and now you've got evidence that perhaps the standard wasn't all that necessary in the first place.
Except that's not what you've proven.
You've only proven that you were able to get away with not doing it.
There's a big difference between making the right decision and making a decision that doesn't have immediate consequences.
And the more often you get away with something, the easier it becomes to convince yourself there was nothing wrong with it in the first place.
Until the work starts requiring more revisions. The employee's performance becomes everyone else's problem. The client discovers something you hoped they wouldn't.
Shortcuts have a way of sending the bill somewhere.
Someone eventually absorbs the cost of the decision you made to spare yourself a little discomfort.
It might be your team, your customers, your reputation, or the version of yourself who has to clean up the mess six months from now.
And even when the bill never arrives, there's still a cost to repeatedly making exceptions you know you shouldn't.
Eventually, what you repeatedly allow becomes the standard you actually operate by, regardless of what you claim to believe.
Character becomes considerably more interesting than someone's stated values when maintaining them starts costing something.
Most people can tell you what they believe in.
Quality. Integrity. Accountability. Honesty. Excellence.
Lovely.
What happens when maintaining those things means losing money, having the uncomfortable conversation, admitting a mistake, or spending another three hours fixing something nobody else would have noticed?
That's when a standard becomes a choice.
And those choices don't always come with an audience.
There won't necessarily be anyone to congratulate you for correcting the invoice, redoing the work, or having the conversation you could've avoided.
You might even be the only person who knows you had an easier option.
But you'll know.
There's a particular kind of self-respect that comes from having enough evidence of your own behavior to trust yourself.
That trust comes from repeatedly demonstrating your integrity when maintaining it actually costs you something.
Knowing you don't need someone else checking your work to care about its quality.
Knowing you can be trusted with information that would be convenient to keep to yourself.
Knowing your standards don't disappear the second maintaining them becomes inconvenient.
This doesn't mean every task deserves another three hours or that doing the right thing always requires choosing the hardest option. There is a difference between being principled and being unnecessarily difficult.
But there is also a difference between making a thoughtful tradeoff and lowering a standard because you don't feel like dealing with the consequences of keeping it.
And we usually know which one we're doing.
So when you find yourself making a particularly convincing case for why something doesn't need to be done properly, it's worth asking:
Am I making this decision because it's the right one, or because doing what I know is right would cost me something I'd rather not give up?
The real test of a standard is what you're willing to give up to maintain it.
It's easy to admire integrity when someone else is paying the price for it.
It's a little less romantic when the price comes out of your own pocket, your own time, or your own comfort.
But those are the moments that tell you what your standards are actually worth to you.
Knowing the right thing to do is one thing.
What you do when you realize you could get away with not doing it is another.
Appreciate you being here in the Huddle. For deeper dives into leadership and culture, join us at Out of Office: The Experience on YouTube and Podcast.
– The Huddle
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